Refund policy

RETURN & REFUND POLICY

At amnaic, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help you return your item securely and seamlessly.

1. Return Period

We offer a 30-day return window. You have 30 calendar days from the date you receive your item to initiate a return request.

2. Eligibility Requirements for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • It must be in its original packaging with all tags, labels, and protective seals intact.

  • Proof of purchase (order confirmation or receipt) must be provided.

Note: Returns that are damaged, altered, or missing original components due to customer misuse will not be accepted.

3. How to Initiate a Return

  1. Contact our customer service team at support@amnaic.com within 30 days of receiving your item. Please include your order number and the reason for the return.

  2. Once your request is authorized, our support team will provide you with specific instructions and the designated return address.

  3. Securely pack the item in its original packaging and dispatch it via a trackable shipping service.

4. Inspection & Refund Process

  • Receipt & Inspection: Once your returned item arrives at our facility, our team will conduct a thorough quality inspection to verify its condition.

  • Approval Notification: You will be notified via email regarding the approval or rejection of your return after inspection.

  • Refund Issuance: Upon approval, your refund will be processed immediately. The funds will be automatically credited to your original payment method within 5 to 10 business days, depending on your financial institution's processing timeline.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect product, contact us immediately at support@amnaic.com with clear photos of the item and packaging. We will prioritize resolving the issue at no additional cost to you.